Policy
Reservation & Cancellation Policy
Reservation Requests
Submitting the reservation form sends a request. Your table is confirmed after the restaurant confirms it. The customer-facing confirmation explains that the reservation is not final until confirmed by the restaurant.
Lead Time
We recommend submitting reservation requests in advance. The specific lead-time requirement will be confirmed by the business and displayed on the reservation page.
Confirmation
Once confirmed, you will receive communication through the contact details you provided. Reservations may progress through statuses: new, awaiting confirmation, confirmed, awaiting deposit, paid, completed, cancelled, or no-show.
Cancellations
If you need to cancel or modify your reservation, please contact our team as soon as possible. Business records are archived rather than permanently deleted where possible.
Group Inquiries
Group and event inquiries follow a separate process with statuses: new, reviewing, contacted, quotation sent, confirmed, declined, completed, or cancelled. Our team will help shape a suitable dining plan.
No Account Required
You do not need a customer account to submit a reservation or group inquiry. You do not need to select every dish at the time of booking.